📥 Overview
We know that pricing transparency is key to building long-term trust and that unexpected fees, even small ones, can create friction. That’s why we’ve removed the 5% markup that was previously applied to several Phone System-related charges.
Starting now, you’ll be billed at true passthrough cost for these services with no extra markup, no hidden line items, and no confusion. Best of all, HighLevel will cover the 5% Stripe processing fee ourselves – so you don’t have to.
📊 What’s Changing?
We’ve eliminated the 5% markup from the following categories:
Messaging
- SMS and MMS carrier fees
- A2P brand and campaign registration
- Group messaging users
Voice
- Verified Caller ID
- Voice Intelligence
- Transcription
- Amazon Polly (text-to-speech)
✅ This means:
- You now pay standard rate – with no added markup for Stripe processing
- Billing will reflect cleaner line items with no confusing extras
- Tax implications are removed for these passthrough fees, helping ensure compliance
🔍 Why This Matters
- 🤝 Improved transparency – pricing is now easier to explain and understand
- 💵 More competitive rates compared to direct carrier pricing
- ⚖️ Better tax compliance by treating these fees as pure passthrough
- 🙌 You stay focused on growth, not invoice breakdowns
While Stripe still charges us processing fees, we’ll be absorbing those costs – so your price remains simple, predictable, and easier to manage.
📈 What to Expect
- The change is already live no action needed from your side
- You'll see cleaner, simpler pricing
- The overall experience is now more aligned with our mission to deliver clarity and trust through every interaction
🙏 Thank You
Your feedback directly shaped this decision, and we’re proud to deliver a billing experience that puts your needs first. We believe trust starts with transparency and this is one more step toward building that trust every day.
If you have questions about your billing or would like help reviewing how this impacts your account, our team is here to support you.