👀 What’s New?

All chat widgets (WhatsApp, Email/SMS, All-in-One Chat, Voice AI) except Live Chat now include a customizable message field that ensures every conversation starts with context while keeping contact details securely in CRM.

👷 How It Works:

• When creating a new chat widgets, the pre-defined message field is shown in the builder by default.

• If your Contact Form already has a message field, the pre-defined field is optional, but still available.
• If your Contact Form does not have a message field, the pre-defined field is required, and comes with default editable text.
• Visitors can always edit the pre-filled message before sending.
• Saving and embedding the widget, as well as generating code, works smoothly across all cases.

🌟 Why It Matters:

This update ensures conversations begin with clarity and consistency:

1. A meaningful visitor message is always captured.
2. Contact details remain in CRM, not in the chat transcript.
3. Flexibility is maintained for different widget setups without disrupting existing workflows.

📝 Notes:

1. Applies to WhatsApp, Email/SMS, All-in-One Chat, and Voice AI chat widgets.
2. The pre-filled message is fully customizable in the builder and editable by visitors during interaction.