27th of August, 2025
Setting the right expectations for CNAM
We’ve made an update to the CNAM registration screen to help set expectations around how Caller ID Name (CNAM) works.
On the CNAM registration screen under sub-account Settings > Phone Numbers > Trust Center > CNAM(Voice).
Also, on the CNAM registration prompt shown when you're <a href="https://ideas.gohighlevel.com/changelog/helping-a2p-registered-sub-accounts-increase-call-answer-rates" rel="ugc nofollow noopener noreferrer" target="blank”>auto-registered for SHAKEN/STIR.
No changes have been made to the way CNAM works. We wanted to set the right expectations with you and your clients.
<a href="https://help.leadconnectorhq.com/support/solutions/articles/155000006104-why-doesn%E2%80%99t-my-business-name-display-after-cnam-registration-" rel="ugc nofollow noopener noreferrer" target="blank”>Learn more in this support article.