You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.
✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
– Your own message templates
– Pre-built HighLevel templates
– Smart custom fields like {{contact.first_name}}
🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:
– Add dynamic image links for each contact
– Personalise images using merge fields (e.g., first name)
– Send unique visuals for every review request 🔥
✅ What You Can Do:
– Craft on-brand, personalised follow-ups with saved SMS templates
– Use merge tags in image URLs to send personalised graphics
– Improve engagement and review completion rates
– Manage & preview everything before you hit send
📍 Navigate to:
Reputation → Settings → SMS Requests
– Manage templates, set defaults, and personalize your recurring flow
– (And yes — dynamic image support works via image links now!)
We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌