We’re excited to announce a powerful enhancement to Reputation Management — AI-Powered Review Summaries are now live!
🧠What’s New?
With this release, users can now quickly understand customer sentiment with intelligent summaries of reviews across all connected location pages. Here’s what’s included:
– AI Summaries Across Pages: By default, the system provides a combined AI-generated summary of reviews from all connected locations, offering a holistic view of customer feedback.
– Filter by Page and Timeframe: Users can narrow down the AI summary using filters for specific review pages and custom date ranges to get more focused insights when needed.
– Summary Highlight Tags: Automatically generated highlight tags surface recurring themes and popular topics from reviews — such as “responsive staff,” “clean facilities,” or “long wait times” — to help businesses act on what customers care about most.
đź”’ Coming Soon: Permissions for Agencies
To give you more control, we’re also introducing permissions functionality soon. This will allow agencies to disable AI summaries for specific sub-accounts, tailoring the experience to each client’s needs.
🔧 How It Works
– Navigate to Reputation → Reviews.
– Customise the Time frame and Reviews Pages.
– Checkout the review sentiment of your customers in an instant.
Have more questions or feedback? Reach out to us at 📩 [email protected] or [email protected] — we’d love to hear your suggestions and queries!