What’s New:

The “Wait for Contact Reply” under wait action now supports Live Chat Response as a new option.

Enhancement:

– Added “Send Live Chat Message” option to the Wait action’s reply channels
– Workflows can now pause and wait for live chat responses alongside SMS, email & other channels

How to Use:

1. Add a “Wait” action to your workflow
2. Select “Contact Reply” from the “Wait For” dropdown
3. Choose “Send Live Chat Message”

Why It Matters:

Complete channel coverage for customer engagement, allowing workflows to handle real-time live chat interactions and branch based on responses.