We’ve rebuilt our WhatsApp action from the ground up. WhatsApp V2 replaces the legacy step with a smarter engine that makes it easy to build rich, branch-aware chatbots in minutes.

What’s New

Smart Branching – Workflow branches are created automatically from button replies. No manual IF logic required.

Media Versatility – Swap or update URLs for images, PDFs, or videos at send-time without touching the template.

Flexible Messaging – Send free-form text, standard templates, or flow-enabled templates from the same action.

Branch Toggle – Prefer the simpler V1 style? Disable branching with a single switch.

Timeout Handling – Set fallback actions if the customer doesn’t reply within a time limit you choose.

Wait-for-Reply Gate – Pause the workflow until a reply arrives (only triggers if the message was delivered).

Built-in Deliverability Checks – The action auto-routes undelivered or failed sends; no extra conditions needed.

Why It Matters

Build Chatbots Faster – Quick-reply buttons drive self-routing conversations without code.

Update Media on the Fly – Personalize or localize documents and videos without resubmitting templates.

Total Workflow Control – React instantly to delivery status, user replies, timeouts, or flow completion.

Getting Started
Add a WhatsApp Action in your Workflow canvas.

Select a template (or free-form / flow template) and drop in dynamic media URLs if needed.

Decide whether to keep auto-branches or turn them off.

Configure wait-for-reply or timeout rules.

Publish and watch your logs to see branches for delivered, undelivered, timeout, and completed paths.