We’re delighted to launch Reviews AI Agents — your new superpower for crafting personalised, on-brand review responses at scale. Create multiple AI personalities, assign them smartly, and let them do the talking in just the right tone.
🔥 Key Highlights:
1. 🧠 Create Multiple AI Agents
– Tailor each Agent with unique traits (formal, friendly, humorous)
– Set tones like empathetic, professional, or casual
– Choose response styles — concise or detailed
2. 🔁 Smart Assignment Logic
– Match Agents to review sentiment (positive, neutral, negative)
– Rotate Agents using round-robin for response variety
3. 🌍 Language Detection
– Automatically detects and replies in the review’s language
– Set a fallback language when needed
4. 🎨 Templated AI Agents
– Don’t want to start from scratch? Use our ready-to-go personality templates
5. 🏢 Google Page Selection
– Choose which Google Business Page each AI Agent responds on
– Perfect for managing multi-location or multi-brand reviews
6. ⚙️ Full Control & Testing
– Edit, clone, or delete personalities anytime
– Preview AI responses before publishing
– Easily see which Agent crafted each reply
🔍 Where to Find This:
You can access Reviews AI Agents inside your Reputation Management module:
1. Go to Reputation Management and proceed to Settings
2. Click on the “Reviews AI” tab
3. Start creating, customising, and assigning your Agents!
🚀 Why This Matters:
– 💡 Brand Consistency – Maintain a unified voice across all review responses.
– ⏳ Save Time & Effort – AI handles responses while you focus on growing your business.
– 🔄 Engaging & Natural Replies – Reduce repetitive, robotic responses with dynamic AI personalities.
Note: This feature is currently available to the Agency Users
This update takes automated review management to the next level—keeping interactions authentic, engaging, and on-brand! 🎉
This update is now live! 🎉 Give it a try and let us know your feedback. If you have any suggestions, drop us an email to [email protected] or add it in our Ideas board so we can add them in future updates! 🚀