We’ve enhanced the Cancellation Widget to align its look and feel with the Booking and Reschedule experiences. These updates ensure users can confidently cancel appointments with full context and businesses gain better visibility into why appointments are canceled.
What’s New?
– Unified UI/UX Experience: To provide a seamless user journey across scheduling touchpoints, the cancellation widget now mirrors the design of the booking and reschedule widgets.
– Capture & Display Cancellation Reasons: We’ve added structured support for collecting and displaying cancellation insights. Along with being asked to provide a cancellation reason, users will now see key appointment information like Calendar Name, Duration, Description and Appointment Date & Time.
Why This Matters?
– Improved Consistency: A unified experience across booking, rescheduling, and cancellation reduces friction and builds user trust.
– Better Visibility: Teams can now view cancellation reasons, helping them identify patterns and reduce future cancellations.
